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UIDAI Launches New Chatbot Aadhaar Mitra

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UIDAI Launches New Chatbot Aadhaar Mitra. The Unique Identification Authority of India (UIDAI) on Friday launched the new AI/ML-based chatbot, ‘Aadhaar Mitra’ for a better resident experience.

The new chatbot has enhanced features like checking Aadhaar enrollment/update status, tracking of Aadhaar PVC card status, and information on enrollment centre location. Residents can also register their grievances and track them using the bot.

UIDAI placed top among all Group A ministries, departments and autonomous bodies for resolving public grievances in the rankings report published by the Department of Administrative Reforms and Public Grievances (DARPG) for the month of October 2022. This is the third month in a row that UIDAI has topped the rankings.

“UIDAI has a robust grievance redressal mechanism comprising of UIDAI HQ, its Regional Offices, Technology Centre, and engaged contact centre, partners. UIDAI has been a facilitator for both ease of living and ease of doing business and it has been continuously striving to make Aadhaar holder’s experience progressively better,” said the Ministry of Electronics & IT in a press release.

A resident-centric coordinated approach is enabling UIDAI to resolve nearly 92% of CRM grievances within a week.

“The organization is facilitating ease of living and is further committed to strengthening its Grievance Redressal Mechanism. UIDAI is gradually rolling out advanced and futuristic Open-Source CRM solutions. The new Customer Relationship Management (CRM) solution has been designed with advanced features to enhance UIDAI service delivery to residents,” the ministry added.

The new CRM solution has the capacity to support multi-channels like a phone calls, email, chatbot, web portal, social media, letters, and walk-ins through which grievances can be lodged, tracked and resolved effectively.

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